Terms of service

[LAST UPDATED 11/11/2025]

Welcome to Creatures Studio. By using our website (creaturesstore.com) and making a purchase, you agree to these Terms.

All products are made to order and printed by our trusted partner. We reserve the right to update products, prices, or terms at any time.

Products & Orders

We aim for accurate product images, but slight colour variations may occur due to printing and screen differences. Orders may be limited or cancelled at our discretion.

Pricing & Payment

All prices are in NZD and include GST unless stated otherwise. Payments are processed securely through Shopify. You confirm you are authorised to use the selected payment method.

Shipping

Orders are fulfilled and shipped by our print partner. Delivery times vary by region and carrier. We are not responsible for delays beyond our control.

Refunds & Returns

Because items are made to order, we don’t accept returns or exchanges for change of mind.

If your item arrives damaged, misprinted, or defective, contact us within 7 days via Instagram @creaturesnz